Directs hotel housekeeping program to ensure clean, orderly, and attractive conditions of property by performing the following duties personally or through delegating to departmental staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
§ Establishes standards and procedures for work of housekeeping and laundry staff including safety, usage of chemicals, cleaning, storage etc.
§ Plans work schedules to ensure adequate service and within budgeted labor guidelines.
§ Monitors chemical systems and usage of the laundry and cleaning procedures to ensure cost control.
§ Maintains MSDS sheets and educates staff on safety protocols.
§ Inspects guestrooms daily, may assist in cleaning guestrooms, or doing laundry as needed.
§ Ensures proper storage and security of housekeeping room keys.
§ Communicates regularly with Front Desk on status of room inventory and updates front desk system.
§ Ensures guest satisfaction through quick attention to questions, concerns or problems.
§ Inspects and evaluates physical condition of property. Examines carpets, drapes and furniture for stains, damage, or wear. Plans for carpet shampooing, turning of mattresses and spring/fall extensive cleaning.
§ Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
§ Inventories and purchases supplies and equipment per purchasing guidelines and budget.
§ Investigates new and improved cleaning instruments and methods.
§ Inventories, secures and manages guest lost and found.
§ Deep cleaning scheduling and inspection.